Technology
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
If I remember correctly I saw a video explaining this. Same goes with the device. Apparently the company that makes the machines and McDonalds have some sort of agreement where McDonald’s gets the machine at a huge discount but they have to use that company for repairs and only them. Win win for both. Company also added script to stop the device from working. Something like that.
Either way im at the point where I completely forget that McDonald’s has ice cream.
Here’s the video: https://piped.video/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO
Company also added script to stop the device from working. Something like that.
I don't think it's quite that devious. That kind of "feature" would probably be racketeering and ripe for lawsuit. I think it's more that the machines are temperamental as fuck and the methods to fix the machines are kept under a very tight lid.
Yeah, an incorrect cleaning procedure can cause a error that requires maintenance personnel to reset the error. They don't need to do anything else though, it's completely fine to just do the cleaning again. Stuff like that.
Yeah, sounds more like a feature of cheap ice cream machines than malicious intent.
They also have birthday ice cream cakes
This guy went on a deep dive to uncover the scam that is McDonald's and their ice cream machines. https://youtu.be/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO
Worth the watch
I can't believe how much of an antitrust it is and it's just somehow allowed.
Here is an alternative Piped link(s): https://piped.video/SrDEtSlqJC4?si=F9x-GPjuXEaSk7zO
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source, check me out at GitHub.
TLDW?
TLDR: Mcdonalds and an ice cream machine company are up to some scummy shit to fuck over franchises and customers for more profits.
TLDW: Mcdonalds and the company that makes almost all fast food ice cream machines, Taylor, have had a long time partnership.
Through this partnership, Mcdonalds franchises are only allowed to buy a singular type of Taylor machine. All of Taylor's machines that other chains use work just fine, but the ones Mcdonalds is forced to use through the partnership are basically designed to be shitty. They break all the time, and when it breaks down, the error code doesn't even tell the employees what's wrong, even if it's something simple the employee could fix themselves. It forces the Mcdonalds franchises to get a repair technician from Taylor making them pay assloads of money on repair costs, and these repairs of Mcdonalds' machines account for a massive amount of Taylor's revenue.
Mcdonalds corporate is hurt none in this process, only the franchises, so Mcdonalds Corporate and Taylor stay buddy buddy. Some other company made a third party addition for the Taylor machines that puts out proper error codes that allow employees to fix minor issues on the fly, Mcdonalds has banned their franchises from using these for "safety issues".
I would still suggest watching the video in your spare time though, it's a really fascinating case study of how companies collude to fuck over customers and even their own lesser partners.
Edit: Grammar, Formatting
I used to work for Taylors competition Electrofreeze as a refrigeration repair tech. if Taylor is anything like Electrofreeze it was (going back 7 years) $265 just for me to walk into the door. If you forgot to flip a switch and that's all I had to do, $265 please.
I imagine they make a lot of money off of that. Plus marking up parts... $600 compressor we would sell for $2000.
I really enjoyed fixing things for people, I just hated having to hit them over the head with the service charge when they didn't really need service :/
This is the best summary I could come up with:
But now we may have some glimmer of Shamrock Shake-flavored hope: not only has iFixit performed a teardown of McDonald’s machines, but it’s also petitioning the government to let it create the parts required for people to fix them.
As shown in a video posted to YouTube, iFixit purchased the same ice cream machine model used by McDonald’s and spent hours trying to get it up and running.
The machine spit out numerous error codes that iFixit says “are nonsensical, counterintuitive, and seemingly random, even if you spent hours reading the manual.”
Despite consisting of “easily replaceable parts,” such as three printed circuit boards, a motor and belt, and a heat exchanger, the ice cream machine can only be fixed by its manufacturer — Taylor — due to an agreement it has with McDonald’s.
While a company called Kytch attempted to remedy this by creating a product to read ice cream machine error codes, iFixit says McDonald’s “sent a letter to all of the franchise owners” instructing them not to use the device.
“We’d love to be able to make a device like Kytch that can read error codes on the ice cream machine we have, but we can’t because of copyright law,” Elizabeth Chamberlain, iFixit’s director of sustainability, says in the video.
The original article contains 405 words, the summary contains 213 words. Saved 47%. I'm a bot and I'm open source!
Love the right to repair laws
Is this a US only thing? I've travelled all over europe and americas and I always try to go to each country's Mcdonalds to see if they have anything different. NEVER have I encountered a broken ice cream machine.
Broken ice cream machines are a regular thing here in the UK.
Do they really break all the time or they just don't fucking clean them when they should and they refuse to keep working
There's a 4 hour heat cycle it has to go through as part of the cleaning. In addition, the machines are apparently very temperamental and throw errors a lot, but the error codes are (arguably intentionally) obscure so typical employees just aren't going to know what's wrong with it. Also machine servicing is done exclusively by the machine manufacturer, so if any work needs to be done to it they've gotta schedule a tech call-out.
I have no clue about the McDonald's ice cream machine but the one I used to have to use when I worked at Burger King could have various issues, for instance the most common reason it went down was it getting low on mix and someone not refilling it, if that would happen for about 30+ min it would freeze the thing solid and at that point you have to turn it off for hours, and you still probably have to tear it apart and run hot water through it which would make a huge mess just to get it in unfroze. Worst part is I was a closer, and if the people on the shift before me weren't keeping up with it, I could come in to it being frozen... I hated that thing
Both I’m sure
I was under the impression that the maintenance was a pain in the ass and McDonald's workers are payed less than the cost of living so therefore aren't doing shit like that.
I think it is more malicious then that on the manufacturers part. It is more that when something goes wrong it just gives a cryptic error message and the workers have no clue what went wrong and so don't know what to do to fix it or stop it from happening again. For instance, it seems one issue is that if you overfill the hopper and out it through a (4 hour long) cleaning cycle it will fail to reach the required temp and then refuse to work until it has gone through the cycle (for safety reasons). But all it spits out is a cryptic error message and the workers are clueless as to what is wrong. Then they need to call out a technician to diagnose and fix it at a fairly high hourly cost, even though it is something the works could solve if they know what was wrong (ie not filling up the hopper so much).
https://www.youtube.com/watch?v=SrDEtSlqJC4 goes into a deep dive of the problem. And note that the problem is only with McDonalds ones - other chain using the same basic machine don't have the same issues. Likely due to some old partnership between the manufacturer and McDonald screwing over the franchise owners.
Here is an alternative Piped link(s): https://piped.video/watch?v=SrDEtSlqJC4
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source, check me out at GitHub.
Cmon MegaMan.EXE let's bust the Viruses in the Ice Cream machine