this post was submitted on 08 Jul 2023
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Me too. In the 90s, when word processing and then the internet went mainstream, I thought that that average people would finally learn basic computer concepts and stop acting like it was super-confusing.... just simple things like, what is a file? What is an executable? How do I organize my system? At the most basic, how do I plug all the wires together to set a desktop up? (This one always drove me nuts because there is literally only one cord and socket that fit together for each component).
Instead we ended up with millions of people running Windows 98 with 8 viruses at once and a desktop full of icons, and nonsense like "I'm calling the Geek Squad to come to my house fix my PC!" or harassing the youngest person they know to fix it for them. I can't count how many times I had to fix my mother or aunt's computer, then someone would fuck it up again by downloading HottestAlbumListenNow.mp3.exe. The current situation with many people's Android phones is about as horrifying, with 20 spyware casino apps at once, and they don't even know where they got them from. Around 2010, I got so tired of my mother saying "my computer's broken! can you fix it?" that I installed Linux on her machine, and it was somewhat confusing for her for a while as in "How do I get the photos from my camera?" but entirely ended the constant virus/spyware bullshit. Eventually she got a Chromebook, which had the same advantage vs. Windows.
It's a shame to just have to dumb things down or hide complexity but I think the best choice to give the average person a system like ChromeOS or iOS that they simply can't fuck up with viruses or spyware. People have demonstrated that they aren't going to take the time to figure it out.
Ugh, that all sounds really familiar to me too. Boggles the mind that people can't plug things in, it's just a case of finding what cord goes from where, and which port it fits in. It's really difficult to get it wrong. I think the thing I hated the most was being called over to literally read a dialogue. "I was working on my document and this popped up!!"
Like please, just read what it says instead of freaking out every time something pops up!
Ha! I have the exact same issue with people and dialogues, like "Okay... did you read it? What did it say?" Somehow they don't seem to understand that there are words on the screen which are there to tell them information.
I think it might be some kind of expectation that since it's a dialogue on a computer it's automatically going to be something complex and technical.
A couple of years back the company I worked for developed a website for this other company. Our point of contact had previously worked with us at a previous company, so he knew people at our company already. He had the designer's phone number (mistake) and would frequently just call her the moment he hit send on an email. "Hey did you see my email???"
He absolutely refused to learn how computers worked, at all, which was odd given his role was lead for digital marketing. One stand-out moment was when he emailed us "URGENT FIX NOW!!! WEBSITE BROKEN!" The designer and I both freaked out for a second, until we checked the site and everything seemed to be working correctly. We then asked him what exactly was wrong with it, and he sent a photo of his laptop screen. In the system tray, the internet icon was crossed out.
Dude had a laptop with one of those physical wifi switches. He'd switched it off, tried to access the website. Then gone on his phone to email us that it wasn't working. The error message was along the lines of "You don't have an internet connection."
I no longer have contact with clients, and it's a blessing.
Yeah, I think you're exactly right. They expect that they won't be able to understand or act on any sort of computer problem. That's what I was hoping people would figure out from experience - that they don't have to be scared to read it, click around and give it a try.
I dealt with similar things when we had a fairly busy website back in the PHP/MySQL days, around 2008-09. My business partner was a great designer but not technical at all, and was a bit uptight about our site. She didn't report imaginary problems, but if there was any sort of service interruption she'd act like it was the end of the world and stress me out about it even more than i was already stressed. I still wonder whether it would have been better to just run the site by myself.
I tried helping my ex brother in law over the phone and he couldn't grasp the concept of right clicking. I told him to just hold on and I would help him when I was back in town.
I know he knows how to right click but when given the instruction to right click on something he somehow forgets what a right click is.