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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)

submitted 9 months ago by [email protected] to c/[email protected]

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[–] [email protected] 62 points 9 months ago (1 children)

Such a good and sane outcome. Not only am I happy for the affected customers, I'm also going to file this away in my bookmarks for later use.

One of the main concerns I bring up every time one of the managers wants to throw "AI" at something because it's trendy is "who's responsible when it just makes something up?".

I know this is a Canadian ruling instead of a US one, but at least I can point to it and say "probably us".

[–] [email protected] 34 points 9 months ago

Yup! I immediately sent this link to anyone who's had to deal with the "throw a chatbot at it" management response