this post was submitted on 28 Jan 2024
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I've been using Amazon for years, never had an issue, but the delivery that was due last Thursday got delayed until today, but still no sign of it and the 'onboard for delivery' status hasn't changed since Thursday afternoon. Amazon sent a text apologising for the delay and if I don't receive it today I can claim a refund tomorrow.
If I do get a refund but then the delivery miraculously turns up, do I get to keep it for free? Like I say, never had this issue before.
Yes
You probably could as the delivery was beyond their acceptable timeframe ... they're the ones saying you can claim, no backsies.