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Daily Discussion Thread: Fri 12 Jan 2024 (aussie.zone)

submitted 10 months ago by [email protected] to c/[email protected]

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[–] [email protected] 1 points 10 months ago (2 children)

So you were internal IT? I'm coming from an MSP and I'm worried about getting stuck in my career. I feel like I'm being held back a bit by working exclusively for MSP's. What are your thoughts?

[–] [email protected] 2 points 10 months ago (1 children)

@Gibsonisafluffybutt @TinyBreak
I have been internal IT for four years after a long time at MSPs, mostly on-site but sometimes off.
Overall, yes, my career progressed slower. But I was able to work for client companies in a wide variety of sectors, and that helped me understand what sector I wanted to be in, so, swings & roundabouts.

[–] [email protected] 1 points 10 months ago (1 children)

Thanks for sharing your experience. Did you find internal better as far as type of work?

I know my msp really just does the same sort of thing day in, day out.

[–] [email protected] 1 points 10 months ago

@Gibsonisafluffybutt
Pretty similar in terms of repetitiveness.
Better in that I'm involved in a couple of longer term projects like running a Community of Practice and developing some internal standards for the org.
Work, eh.

[–] [email protected] 2 points 10 months ago (1 children)

I started internally, and shifted to MSP to kickstart the career. I got exhausted though, no ownership of problems, constantly putting out fires and projects being held over the L1s and L2s as something to earn, not opportunities to learn. I transitioned back to internal IT 3 years ago, and I love it. It really depends on the boss and the company but so far I've had 3 jobs (1 redundancy, 1 contract and my current one longer term) and its been a real learning experience. I'm still support/engineer adjacent so my MSP experience is highly sort after.

[–] [email protected] 1 points 10 months ago

Thanks for sharing your experience, I really appreciate it. Did you get to level 3 in your tech knowledge?

And one last question: does your current organisation have an MSP on call, or are you basically it for everything?