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Here is a fun thing. No . If passangers truly wanted a better service they could fly in a buisness class but thats more expensive so they will tolerate shitter service for lower price beacuse what really matters to them is the destination.
Having a slightly roomier seat doesn't solve all of the other problems with air travel. Namely the security, the crowds, the food, the other passengers, the rescheduling of flights.
Flying business/first is STILL shit now.
I typically fly first and my last trip American cancelled my scheduled comfortable connection and replaced it with one that was way too short. Predictably because of delays in my first leg my scheduled connecting flight was missed.
My wife and I were left with the options of not getting home that night or flying economy home. American compensated us with $15 vouchers.
It's actually impressive that they've even made first class a shitty experience.
Imagine simping for airlines...
The cost difference between business and economy for domestic flights is insane recently. Last week I got an upsell ad in checkin to upgrade the first segment of my flight for 700 dollars. This was a 40 minute flight on a regional jet. The difference in seats on that flight is minimal - 2 extra inches of legroom, and such a short flight no service. But the reason that the difference is so high is because of supply and demand - people do want things to not be shitty but there aren't enough not shit to go around.
Found the airline executive!