this post was submitted on 01 Sep 2024
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[โ€“] [email protected] 8 points 2 months ago (1 children)

It fucken cold. And a long day. 11 hrs and nothing came easy today. The plus sides, though, are:

  • my uni stuff got sorted in the nick of time
  • I don't need to redo my assignment
  • I found out I have until 28 Oct to rectify my whole 3G phone network bizzo. Two more months of breathing space to enact firmware hack or give up and buy a new phone.
  • I'm doing so much overtime I could probably take an extra day off and stretch it to 10 days away in Perth
  • can avoid today's Angery Customer until Friday
  • avoided all the Weather today
  • have stash of ready-made food in freezer
  • pay day this week yey thank fuck
  • barely used my car, can save on filling up until next low point
  • long awaited haircut this week

It's gonna be alright... tries not to dramatically sob into pillow

[โ€“] [email protected] 3 points 2 months ago (1 children)

Iโ€™m regards to your angry customer is there someone who can help you deescalate it or provide you with some support?

Might be handy to have someone there with you with the angry customer as a support as well as a witness.

[โ€“] [email protected] 1 points 2 months ago

I've definitely put my foot down on meeting this person solo. The people who'd normally go with me aren't available til next week. After which point we are past the deadline. I've communicated this back and provided a solution that I think should satisfy everyone... but it's not my problem until Friday, meanwhile let's hope someone monitors the shared inbox.

The person who normally goes on site and meets customers if necessary does it solo, I don't quite have his mental fortitude! Not gonna hold myself up to his standards.