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Local, privacy respecting, open source LLM that can transcribe phone calls and summarize the call? (lemmy.ml)

submitted 3 months ago by [email protected] to c/[email protected]

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Hi everybody, I find a huge part of my job is talking to colleagues and clients and at the end of those phone calls, I have to write a summary of what happened, plus any key points that I need to focus on followup.

I figured it would be an excellent task for a LLM.

It would need intercept the phone call dialogue, and transcribe the dialogue.

Then afterwards I would want to summarize it.

I'm not talking about teams meetings or anything like that, I'm talking a traditional phone call, via a mobile phone to another phone.

I understand that that could be two different pieces of software, and that would be fine, but I am wondering if there is any such tool out there, or a tool in the making?

If you have any leads, I'd love to hear them.

Thank you so much

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[–] [email protected] 1 points 3 months ago* (last edited 3 months ago)

I managed to get the open source call recorder working on a rooted LineageOS device. Seems it doesn't work without root.

Beware - recording people without their explicit consent is illegal in lots of countries.

You could also use an office SIP phone and/or a telephony server (PBX) and a landline which might include recording capability. Or something like Google voice or a business phone provider which might offer email transcripts as part of their service. Or you get the audio via an (emulated) headset. Either cable or bluetooth. But that requires additional hardware. And check if your default dialer has some recording feature. I can enable that when opening the default dialer in the settings. And while in call a "record" button will appear next to "hold". It's not automatic though. You have to start a call and then manually record every one. And it might play a beep sound to the other party.

Recording would be the first step. Without that working, we don't need to discuss the next steps. But I agree, the next steps would be to chain something like Whisper or FasterWhisper and then an LLM.

I suppose the next flagship android devices (Pixel?) come with similar features, as Google etc are pushing their AI services and features.