this post was submitted on 21 Oct 2024
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In a letter Friday to Kroger CEO Rodney McMullen, Congresswoman Rashida Tlaib (D-MI) said the plans — which involve using facial recognition tools in digital displays to target advertising to customers and collect information on them — potentially pave the way for biased pricing discrimination.

“Studies have shown that facial recognition technology is flawed and can lead to discrimination in predominantly Black and Brown neighborhoods,” Tlaib wrote in the letter, which was posted on social media Tuesday. “The racial biases of facial recognition technology are well documented and should not be extended into our grocery stores.”

Kroger is the largest grocery store chain in the country with nearly 3,000 stores and $3.1 billion in profits in 2023. Kroger and other retailers already use electronic shelving labels instead of paper labels to rapidly adjust prices based on a variety of factors, including time of purchase, where a grocery store is located and other data.

The plan to use facial recognition technology could allow the retailer to build individual profiles on customers, based on data like their gender and shopping habits.

In an August letter sent to McMullen about the same plans, Sens. Elizabeth Warren (D-MA) and Bob Casey (D-PA) said they were concerned about the chain building “personalized profiles of each customer, and then use those profiles ‘to determine how much price hiking each of us can tolerate,’ quickly updating and displaying the customer’s maximum willingness to pay on the digital price tag.”

The use of facial recognition tools in Kroger stores also raises concerns about how Kroger intends to “adequately” safeguard customer data, the Warren and Casey letter said.

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[–] [email protected] 4 points 13 hours ago* (last edited 13 hours ago)

If they carry through with this, everyone that plans on shopping at Kroger should be wearing Juggalo makeup

https://www.allure.com/story/juggalo-makeup-facial-recognition

[–] [email protected] 2 points 15 hours ago* (last edited 12 hours ago) (1 children)

The key phrase to remember here is: Price Discrimination.

Stores already possess the technology to track anyone's shopping experience through loyalty cards. The "discounts" you get are really just a tax on everyone that doesn't participate, and the benefits to the company for having your data are worth potentially losing business from un-tracked customers. That's how valuable your data is.

So why aren't we seeing per-customer targeting? This is not to suggest that businesses are benign here, but rather, just cautious about outright per-customer discounts and other price manipulation. Custom coupons are kinda/sorta a part of this. IMO, the door is still wide-open to find ways palatable to the customer (and courts) while dialing everyone in.

In that context, all cameras do is make the system practically impossible to dodge. Considering how much stores value that kind of information, it makes sense they'd invest to capture 100% of their retail activity.

[–] [email protected] 2 points 15 hours ago

Ah, yes, the knob twiddlers. In a more just society we would amputate their fingers

[–] [email protected] 1 points 15 hours ago

Just don't shop at kroger. Problem solved. In some cases this may be the only available store but in those cases the prices are usually higher anyway. No matter the company operating the store

[–] [email protected] 1 points 16 hours ago

Expropriate Kroger IMMEDIATELY

[–] [email protected] 31 points 1 day ago (1 children)

This is a privacy intrusion that should be banned nationally.

[–] [email protected] 23 points 1 day ago* (last edited 1 day ago) (5 children)

The US government should already be breaking up Kroger for its monopolistic practices.

I suspect most of the C Suite is simply waiting for whatever they see as the peak of their share price to sell off everything and move on to their next parasitic host.

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[–] [email protected] 19 points 1 day ago

We need a large, well-organized movement to demand that the government add a right to privacy to the US Constitution.

[–] [email protected] 27 points 1 day ago (2 children)

A Kroger spokesperson said in a statement that the company’s business model is built on a “foundation of lowering prices to attract more customers.” “To be clear, Kroger does not and has never engaged in ‘surge pricing,’” the statement said. “Any test of electronic shelf tags is designed to lower prices for more customers where it matters most.”

I know these PR people get paid a lot to tell bald-faced lies, but I just don't understand how they live with themselves.

[–] [email protected] 4 points 15 hours ago

Discounts is just reverse surge pricing. Just think of the absence of discount as the surge.

[–] [email protected] 17 points 1 day ago (1 children)

Because they're high-functioning sociopaths. About 1 in 100 people are, and they tend to gravitate into executive, sales, legal, marketing, "law" enforcement, and other careers where having little to no empathy or conscience is a distinct advantage.

[–] [email protected] 5 points 1 day ago

And people who own shit prefer to hire them for this "talent"

[–] [email protected] 129 points 2 days ago (5 children)

“To be clear, Kroger does not and has never engaged in ‘surge pricing,’” the statement said. “Any test of electronic shelf tags is designed to lower prices for more customers where it matters most.”

Isn't that the same thing? It doesn't matter if you raise prices on demand or lower them, the outcome is the same - different pricing at different times.

[–] [email protected] 79 points 2 days ago

This is all a misunderstanding! The high price IS the regular price. We lower the prices at certain times to benefit our customers, who we love so very much. This is totally not surge pricing!

[–] [email protected] 31 points 2 days ago (2 children)

"Well, you see, 'surge pricing' means raising prices during the most high-traffic times. Here at Kroger, we pride ourselves in raising prices slightly before and after the peak times, and that's technically not surge pricing! It's just dynamic pricing with surge characteristics."

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[–] [email protected] 10 points 2 days ago* (last edited 2 days ago)

Yeah see it's not surge pricing! We actually lower prices whentheresnobodyintheaisle so that the discounts are passed on to you! Also we list the lowered price in the ads and apps so when you come in you can be surprised by power of our tech! and the updated price

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[–] [email protected] 54 points 2 days ago* (last edited 2 days ago) (1 children)

I think they are absolutely, positively, going to breach their face database and everyone's purchase history all over the Internet.

I've been watching for an event like this with popcorn ready.

I've got a good/bad/terrible feeling that they're playing for keeps in the race to be the biggest consumer privacy headline public relations disaster.

[–] [email protected] 4 points 1 day ago

Purchase histories are already traded online i thought

[–] [email protected] 10 points 1 day ago (1 children)

Kroger is one of the more expensive grocery stores in my area. Less reason to go now. Aldi is the way

[–] [email protected] 3 points 1 day ago* (last edited 1 day ago)

No lie, just don't go there. American ignorance is a huge reason why capitalism is failing us, and the media is a huge part of that.

If this goes through, the media should be plastering the news everywhere. And customers should follow up by quitting Kroger. But neither will happen. Kroger could put signs out front saying, "Fuck you. We're spying on your FACE.", and customers would just nod and go on inside.

Look at all these comments. Yours is the only one saying go elsewhere.

[–] [email protected] 94 points 2 days ago (14 children)

We need a law in the US banning the use of computer assistance for identifying humans. Hands down. It's not accurate, and it only emboldens people controlling resources.

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[–] [email protected] 6 points 1 day ago

I've been pretty lazy about changing stores since they had the easiest pick up i had found in my area, but i guess this is the ass kick i need to make sure i never go back.

Sucks they own almost all the groceries in my area. But i can trust that it's not a monopoly, right?

Groceries prices deeeeefinately aren't inflated. Nope. All good here.

[–] [email protected] 8 points 1 day ago* (last edited 1 day ago)

...attracting criticism from lawmakers, who warn it could...

Oh my, if only there were someone with the resources and authority to do something about it.

[–] [email protected] 5 points 1 day ago

We all need to wear little bowties that spritz semi clear paint into the cameras as we browse price tags.

Or can someone start a tick tok trend where the kids go to stores and eat these little devices off the shelves as a real "just prank bro"?

Also, remember that corporate rats do these things to give each other cover. Kroger has to be the face of bad guy this time, but don't you think for a second that Safeway and even the new "leadership" at Costco aren't prepping the same right now.

[–] [email protected] 9 points 1 day ago

This is appalling.

So nice to live in the Balkans where prices are still on paper, and in some stores you can still barter depending on the quantity you're buying. 😄

[–] [email protected] 28 points 2 days ago

Mask mandates may not be in effect but I can wear one to the grocery store. This is stupid and I will not participate.

[–] [email protected] 47 points 2 days ago (2 children)

If companies can't protect the information they collect now, (a large portion of it gathered without consent), how are they going to protect even more information; and where can I opt out?....smh

[–] [email protected] 24 points 2 days ago (6 children)

The opt out comes in the form of a can of spraypaint.

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[–] [email protected] 17 points 2 days ago (6 children)

Two options:

  • wear something that prevents facial recognition (something like Reflectacles, for example)
  • don't shop at Kroger

I'm doing the latter, but I'm probably going to pick up some anti-facial recognition stuff as well, just to screw with the various other orgs that do this (gonna try going through the airport w/ them as well the next time I travel).

[–] [email protected] 20 points 2 days ago* (last edited 2 days ago) (4 children)

Third option: force the government to outlaw this bullshit

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[–] [email protected] 17 points 2 days ago

Kroger owns a number of stores, making it even harder to not shop there: https://www.scrapehero.com/store/wp-content/uploads/2021/09/Kroger_Company_USA.png

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[–] [email protected] 44 points 2 days ago* (last edited 1 day ago) (15 children)

Kroger also owns: Ralphs, Dillons, Smith’s, King Soopers, Fred Myer, Fry’s, QFC, City Market, Owen’s, Jay C, Pay Less, Baker’s, Gerbes, Harris Teeter, Pick‘n Save, Metro Market and Mariano’s.

[–] [email protected] 21 points 2 days ago (5 children)

Thank fuck I haven’t heard of a single one of those stores and have never shopped in them

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[–] [email protected] 29 points 2 days ago (1 children)

Oh no, I accidentally smudged a little bit of paint over the facial recognition camera lens... Oops!

[–] [email protected] 28 points 2 days ago (5 children)

Going to be hard to do when it's under a little black dome 45 feet up in the air. Also there's dozens of them...

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[–] [email protected] 30 points 2 days ago (1 children)

Surge pricing=price gouging, there is no difference

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[–] [email protected] 17 points 2 days ago

This is how you end up with laws mandating paper cards with pricing information.

[–] [email protected] 22 points 2 days ago

Well, they wrote some letters. There's nothing more the nations law makers can do to protect citizens from corporate greed and price gouging. /s

[–] [email protected] 22 points 2 days ago* (last edited 2 days ago) (1 children)

In the USA, facial recognition isn't legal in some states (e.g. the company needs written permission to collect facial data in Illinois), and other stores have had issues with facial recognition (e.g. https://www.ftc.gov/news-events/news/press-releases/2023/12/rite-aid-banned-using-ai-facial-recognition-after-ftc-says-retailer-deployed-technology-without) so I'm not sure how Kroger think they'll succeed with this.

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[–] [email protected] 15 points 2 days ago

And it definitely won't negatively affect people of color, at all, will it?

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