this post was submitted on 20 Sep 2024
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T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform (www.t-mobile.com)
submitted 1 month ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 8 points 1 month ago* (last edited 1 month ago) (1 children)

Oh boy, I bet this won't be even a little bit existentially dystopian!

With secure access to T-Mobile data and its ability to comprehend customer intent and sentiment in real time, IntentCX will have the ability to apply meaningful understanding and knowledge of the customer to every interaction, offer solutions to resolve issues and even take proactive actions on their behalf.

Oh so they're just replacing customer service with ChatGPT. This is... gonna be a disaster.

[โ€“] [email protected] 4 points 1 month ago

With secure access to T-Mobile data

I've lost count of how many major data breaches T-Mobile has had. This verge article from last year puts the count at 9 since 2018. https://www.theverge.com/2023/5/2/23707894/tmobile-data-breach-april-personal-data-pin-hack-security

How long will it take for someone to get it to reveal data that's supposed to private? Considering OpenAI's best defense against this is "please stop or we'll ban you", I'm guessing it'll be day 1.