T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform (www.t-mobile.com)

submitted 4 hours ago by [email protected] to c/[email protected]

2 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[-] [email protected] 4 points 3 hours ago* (last edited 3 hours ago)

Oh boy, I bet this won't be even a little bit existentially dystopian!

With secure access to T-Mobile data and its ability to comprehend customer intent and sentiment in real time, IntentCX will have the ability to apply meaningful understanding and knowledge of the customer to every interaction, offer solutions to resolve issues and even take proactive actions on their behalf.

Oh so they're just replacing customer service with ChatGPT. This is... gonna be a disaster.

[-] [email protected] 1 points 1 hour ago

With secure access to T-Mobile data

I've lost count of how many major data breaches T-Mobile has had. This verge article from last year puts the count at 9 since 2018. https://www.theverge.com/2023/5/2/23707894/tmobile-data-breach-april-personal-data-pin-hack-security

How long will it take for someone to get it to reveal data that's supposed to private? Considering OpenAI's best defense against this is "please stop or we'll ban you", I'm guessing it'll be day 1.

this post was submitted on 20 Sep 2024

3 points (80.0% liked)

T-Mobile Unofficial Community

260 readers

10 users here now

Welcome

This community is for all things T-Mobile. Here you can find news, speedtests, discussions, and help with all things T-Mobile. Can't get connected, phone on the fritz, questions about plan benefits, or maybe something else? Well you have come to the right place.

Rules

The golden rule: Treat others as you would like others to treat you.
Do not post images unless they are absolutely necessary. They are currently not accessible to those using screen readers and Lemmy server admins are regular people with regular jobs and should not have to pay to hold your image in perpetuity.

Rules last updated 07/24/2023

Speedtests

Here you can find previous speedtest threads

Related subs:

T-Mobile Home Internet

founded 1 year ago

MODERATORS

[email protected]