Send this to Luis Rossman. He'll have a fieldday with this shit.

SEND THIS TO LOUIS ROSSMANN. He absolutely will rake them a new one and companies tend to magically "fix" errors in their favor when people make a huge PR stink about it.

It will help bring Adobe down faster too, because unilaterally revoking previously purchased licenses no matter how old is a great way to lose all trust from your corporate customers.

Edit: also cs5 is universally pirated, this is now your legal perogative to pirate it to retain access to the copy you PAID FOR.

Escalate it to the EU consumer watchdog, they got some real teeth.

https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints_en

Assuming you bought the Italian version because you're living in Italy.

Best case, you get your money back.

If the program is EOL why do they care if you use it or not? Like fuck thats really a nasty way on making you buy the new software. But you know what? If you are looking for a better version. Translate to Spanish Pirate Artist and you can find it there.

My elderly parent had this happen. Hobby is photography. Still used CS5. Boom, gone. Adobe wanted to sell a subscription plan when they called to figure out what happened, which just made them mad.

But now they’re sad and not engaging their hobby because they no longer have CS5.

Too bad I can’t get adobe on abuse of the elderly for this shit.

This is what drives people to piracy. Then they whine about how pirates cost them money.

Can’t argue with them there. Adobe is not trustworthy.

This really sucks. As a fellow cs2 user, i switched to krita some years back, perhaps its good enough for your work.

This reminds me of the time that Malwarebytes revoked 3 of my perpetual licenses that I bought before they moved over to a subscription model. Sorry, I told them I was never going to stop talking shit about them until the day I die, so I take any opportunity to bitch about it

I'd like to see a clickbaity article about this with a title like "Adobe steals product customer paid for, admits they are an ' untrustworthy reseller' of their own products"

OP please forward this email and your story to Louis Rossman

I recently commented about how much I hate Adobe for their horrible subscription tactics, and the fact that the Canadian government REQUIRES you to use Adobe reader to sign PDFs in order to immigrate to canada.

The last time I complained to them, they offered me a free extended trial in order to make things right. I tried to cancel the free trial on July 10th, and was informed that it would cost $100 to cancel my contract.

I don't have enough money to hire lawyers, but I am 100% sure what they did was illegal. I have a severe mental health disorder, which resulted in me trying to kill myself after being literally fucking raped by a company. July 10th is also my birthday, which was fucking great. I fucking LOVE me a good corporation, they bring so much joy to the world.

Sorry for the TMI, I fucking hate this company.

I mean, they're not wrong. Adobe is untrustworthy, after all.

Fuck Adobe.

I would love it if you took them to small claims court on this. We all love piracy, but I would also love to see how that case turned out.

Call me crazy, but this is definitely a ploy to force users who bought their products to pay for Adobe's crappy subscriptions.

OP, Louis Rossmann would love to hear your story. He makes videos about anti-consumer shenanigans like this.

I've been pirating Photoshop since I was 14 in 2005, and I've only been proven time and again that they don't deserve my money. Easily one of the greediest, greasiest companies out there.

🏴‍☠️

It would appear the installation is in need of a "repair"

Wow. That's real low even for Adobe. What a dipshit they are. And they accuse pirates for stealing? Fuck them.

Not pirating adobe software is morally and ethically wrong

This happened to me last year. Bought a cs4 and cs5 design suites back when they came out. Only ever used on one computer. When i unauthorized my computer and moved it to a new one they wouldn't authorize it and demanded proof of purchase. I showed those fuckers a paper receipt from 10-15 years ago. They wouldn't accept it and required additional information to verify i was authorized to purchase the software at the discounted price from an authorized retailer. It took several back and forth before they issued a new cd key instead of reactivating mine.

I suspect the cdkeys were cracked at some point and i just had the unfortunate luck of mine being abused. Would be nice if they didn't require online authentication for a product i legitimately own though. If they are going to require online authentication then they need a more secure way of generating their cd keys.

GenP e ciao