this post was submitted on 24 Aug 2023
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Lemmy.World Announcements

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Recent Outages (lemmy.world)
submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
 

Hey everyone, so as I'm sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS'er, and is causing these disconnects to our backend server, problematic for sure.

We've opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

  • LW Infra Team
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[–] [email protected] 267 points 1 year ago (1 children)

As always, the transparency is appreciated. Some growing pains are certainly to be expected

[–] [email protected] 236 points 1 year ago (4 children)

Whenever I get frustrated by the outages I remind myself: still better than reddit.

[–] [email protected] 88 points 1 year ago (2 children)

Thanks to lemmy I don't doom scroll anymore because either there is an outage or I read all the new content I'm subscribed to in 10-20 minutes

[–] [email protected] 30 points 1 year ago (1 children)

That's mostly how I redditted for years. It was mostly for those moments in between things, on the toilet, laying in bed at night. Not something I did for long periods of time.

[–] [email protected] 12 points 1 year ago (1 children)

Look at this guy with his reasonable social media use. YOU THINK YOU'RE BETTER THAN ME??

[–] [email protected] 7 points 1 year ago

Scrolling a few miles or so a day isn’t too bad, is it?

[–] [email protected] 8 points 1 year ago

Huh, I could keep up with my daily feeds before, now not so much.

[–] [email protected] 9 points 1 year ago

I fallback to one of the many instances that federate with lw. Don’t get frustrated at all bro

[–] [email protected] 80 points 1 year ago

Maybe its just the times I'm accessing but its seem better this week to me compared to the last few ones.

[–] [email protected] 80 points 1 year ago (1 children)

I don't blame you for this, but the uptime records are incomplete at best. I've experienced the site being down (and confirmed with Down for Everyone or Just Me), yet status.lemmy.world showed all systems operational. As I'm writing this, status.lemmy.world is missing most data up to yesterday and dash.lemmy.world shows 16 days uptime.

I have lots of respect to you for even having these. I also remember status.lemmy.world work mostly fine some time ago. But as of right now, both uptime monitors fail to serve their purpose.

[–] [email protected] 80 points 1 year ago* (last edited 1 year ago) (1 children)

You need to hover over the status bar to see if there is any down time for that day. We can enable it to log incidents every time there is a burp, but we are still tuning alerts as we only have it create a incident when we ACK it in PagerDuty. You can always check the dashboard for up to the minute stats, as well as https://lemmy-status.org/endpoints/_lemmy-world We'll add this info to make things clearer <3

EDIT: Added more info to our status page, thanks for the feedback Machefi!

EDIT2: Also the missing data is due to us removing and adding more specific monitors for the different infra services.

[–] [email protected] 23 points 1 year ago

Excuse me stop being so cool, you're raising the bar too high for everyone else thank you

[–] [email protected] 43 points 1 year ago

Good luck, no pressure.

[–] [email protected] 41 points 1 year ago* (last edited 1 year ago)

On your Cloudflare account, if there was a change in the CNAME/A record being proxied vs. DNS only, that could cause an issue, as Cloudflare would then strip headers off the request that your Apache/Nginx would be looking for.

If you enabled HTTP DDoS protection in your Security -> WAF tab (I think that’s where it is) that could do this too. Might be worth disabling.

Also check for any headers your HTTP load balancer might be expecting, that Cloudflare could be stripping.

Might be worth tailing the webserver logs to see what happens to requests coming in from Cloudflare.

[–] [email protected] 37 points 1 year ago

Thanks for keeping us up to date, I don't mind downtime personally as long as I'm aware of what's going on

[–] [email protected] 36 points 1 year ago (3 children)

Everyone talking about the downtime including lemme and me just enjoying lemmy like never before. I've experienced no downtime so far

[–] [email protected] 17 points 1 year ago

The beauty of a federated app is that I do not have to rely on lw or lemme. Use another instance and go on with my day πŸ˜ƒ

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[–] [email protected] 30 points 1 year ago (1 children)

So what you're saying is we were the ddosers all along 😹

[–] [email protected] 35 points 1 year ago (1 children)

The hack is coming from inside the instance!

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[–] [email protected] 23 points 1 year ago

Only thing that needs to be said here is: thank you for the best Lemmy instance (in my opinion) out there!

[–] [email protected] 20 points 1 year ago* (last edited 1 year ago)

Could look into Dacentec if you need more cheap servers. I use them for my stuff. YMMV since you're getting a hell of a lot more traffic than I am but they haven't blocked Cloudflare on mine yet so that's a plus. :)

[–] [email protected] 18 points 1 year ago (3 children)

Hetzner is a pretty good provider. It would be nice to stick with them if possible.

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[–] [email protected] 15 points 1 year ago

I brows all, never noticed as outage lol.

[–] [email protected] 12 points 1 year ago

You guys rule. Thanks for all the hard work.

[–] [email protected] 10 points 1 year ago (2 children)

Is there anything we can do to help? Donations? Tech volunteers? Visit hosting company with a baseball bat?

[–] [email protected] 6 points 1 year ago

I imagine spreading out across instances, and having accounts in instances beyond the biggest one helps, as it reduces traffic and strain on lemmy.world and its servers.

lemmy.world still deserves support, like with donations, though helping reduce the strain is something anyone can do, albeit small, though free of charge.

[–] [email protected] 8 points 1 year ago

The transparency is appreciated.

[–] [email protected] 8 points 1 year ago

Thanks for the transparency. I think you lost some trust with the Discord debacle, but this makes me feel a lot better about things.

[–] [email protected] 5 points 1 year ago (2 children)

So the recent reports about ddos attacks were false alarms?

[–] [email protected] 4 points 1 year ago

This is about what's happening the last few days I think? Lemmy World has been a lot more stable compared to even a week ago but still has some daily downtime. But not for hours every day anymore

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[–] [email protected] 5 points 1 year ago* (last edited 1 year ago) (1 children)

Thanks for keeping things running as Lemmy grows!

For what it's worth, I'm on all the time and have barely noticed the outages.

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[–] [email protected] 4 points 1 year ago

Thanks for the update!

[–] [email protected] 4 points 1 year ago

Thanks for the updates and transparency.

[–] [email protected] 4 points 1 year ago (2 children)

The dashboard requires a login to view. At least from here it does. Is there a way to view without making an account?

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[–] [email protected] 4 points 1 year ago

Thanks for sharing the dash link, and for your work!

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