Ask Lemmy

I had a coworker who was a night auditor at a hotel. She had two jobs, but night auditor was her "main" job. She really liked it, and she said it was mostly very quiet. At her hotel, the night auditor also checked in guests who arrived at night. She said she only had a few a night, and she worked in a tourist town.

Yeah I've got quite a few actually. The hotel I worked at was in the heart of Los Angeles, about a mile north of Skid Row. Additionally, our hotel was also a Private Club, with our clientele including some of the most influential politicians, businessmen, etc. of Los Angeles. On top of all of that, I was one of the few employees who simply worked throughout the entirety of the COVID-19 Pandemic until a few years ago when I finally left to pursue another career. So yeah...plent of stories, in all honesty it's hard to choose one to tell.

Like I said, the job itself wasn't all that bad, but I don't think my experience is exactly the norm for a Night Auditor at a hotel given the aforementioned circumstances I found myself in there. That said, most nightst were quiet and uneventful. I was able to pursue teaching myself how to Code and Program during this time thanks to the sheer amount of freedom and quietude I was afforded at that job, so I am forever grateful I was able to land that position, which I wanted for a very long while, and was lucky enough to finally get it in part because the long term Night Auditor at the hotel retired because of the COVID-19 pandemic.

That said, the social dynamics of watching the rich and powerful wine and dine each other, and drunkedly stumble back to their hotel rooms in the early morning, while also having homeless people knock on our locked glass doors every few hours, well... let's just say witnessing that kind of dichotomy up close and personal changes you. Were it not for me being good friends with the Security Guard and Engineer, I think I would have eventually gone insane or worse, and thank God I eventually left that particular job. I'd still go back to being a Night Auditor if I could get decent pay and have it NOT be at that particular hotel. The job itself usually does not entail the particulars of that specific hotel.

One night, a young nondescript woman came knocking on our glass doors after we had locked up for the evening. Usually the hotel guests know to ring a small doorbell next to the door to be let in, and others (usually the homeless), knock on the doors. This woman didn't appear homeless (her clothes were not in tatters, she wasn't disheveled), so I thought perhaps she was a hotel guest that simply didn't know about the doorbell. She revealed that she was recently homeless and that she was looking for a room. As per company policy, we didn't take walk ins, and I informed her as much. She then proceeded to tell me that her parents were members of The Club and was there anything I could do to possibly make an exception. Normally I would simply shrug this off as being a grift as desperate people will claim a lot of things to try and make their way through our doors and "get lost" somewhere in our building, but she looked rather scared and, perhaps against my better judgement, I decided to indulge my curiosity. I asked her what her parental figure's name was so I could reach out and see if they might be able to cover the room charges for her. She gave me her father's name.

Now, keep in mind, this occurred at around 2AM, and when I typed in the father's name, he indeed was a long lasting member of The Club. Again, against my better judgement, I called the father to see if I could help this girl out. I got her name and tried to confirm that everything was legit, but of course, that early in the morning, I got no answer.

In the meanwhile, The Security Guard, who I was good friends with, had told me he would keep an eye on the girl as, to put it simply, was a young attractive girl on the side streets of Los Angeles in the middle of the night with no other company, and yeah... they sadly get harrassed rather aggressively in that situation by passerbys. By the time I got done with my phone call and leaving a message for the father, The Security Guard had had to tell 5 passerbys to beat it when they tried to harrass this young girl waiting to hear if she could get a room. I made another judgement call (again, perhaps against my better judgement) and said that while we waited to hear back from her father, she could remain right outside our doorsteps where the Security Guard and I could keep an eye on her and avoid potential future harrassment. I would have honestly done her one better and let her sleep on one of the couches in the lobby, but the security cameras at that point would have documented me blatantly refusing company policy, as oppossed to simply "making the wrong decision" of letting her remain right outside our doorsteps...

Anyways, a couple hours later the father calls me back and confirms that indeed, that is his daughter who he hasn't seen in years. I ask him what he'd like me to do, and he tells me that they are estranged due to a drug addiction problem she has and he simply has had to cut her off. He told me to do what I thought was best...and I... well I kept my cool while on the phone and thanked him for getting back to me at that early hour and that I'd take it from there...but when the phone call was over I asked The Engineer to relieve me while I could use the bathroom and I went to the back and I honestly wept for a little bit...

Once I had composed myself, I returned to tell the young woman that her father indeed did call but that he was unwilling to help her. I then told her she could stay until one hour before we opened our doors, at which time other staff members would have come in and had they seen her would have told me to tell The Security Guard to have her leave as technically it was loitering... The woman was thankful and did briefly acknowledge that she thought that her father might not help her but she had nowhere else to turn.

The Security Guard kept an eye on her throughout the evening while he did his usual patrols throughout the Hotel, and because she was right by our doorway, I also kept an eye out. The rest of the night was not as eventful, and an hour before our doors open, I went out and gave her a small bag of food and wished her well. I was relieved at the very least that she wasn't heading towards Skid Row when I saw her head out, but it was still a chilling experience I'll never forget.

Normally something like this wouldn't have affected me so emotionally, but it was just the way each of the bits of this poor woman's story unfolded that I just... empathized... or at least sympathized. I, at least on a cognitive level, got where the father was coming from, not letting her "take advantage" of him again, but it nevertheless felt so wrong. She's his daughter... and she needed help.

Anyways. I know you probably wanted a story that was more interesting than depressing, but that's just one that really stuck with me from that point in my life there. I don't think that's a normal experience for a Night Auditor to have, so I wouldn't take my experience as a reason to dissuade anyone from taking the position, but you asked for a story, and so you got one.