this post was submitted on 17 Feb 2024
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256
Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)
submitted 9 months ago by [email protected] to c/[email protected]
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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] [email protected] 34 points 9 months ago* (last edited 9 months ago) (1 children)

If they ever get this perfected, the next step would be to deal with the inevitable "you actually have the wrong department. Please hold while I transfer you to some other asshole".

[–] [email protected] 26 points 9 months ago* (last edited 9 months ago) (1 children)

Then they'll kill it like they do everything else. I won't be using this or testing it because I have zero trust it'll even exist next month.

[–] [email protected] 5 points 9 months ago

I've been using it for months. I don't expect it'll be free forever, but I'm using it while it's around. Not using it is like not watching a movie because it won't be streaming on Netflix forever. Enjoy it while it's here. Of course, if you didn't want to support Google, that's a different story altogether and I would support that.