this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 8 months ago by [email protected] to c/[email protected]
71 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 5 points 8 months ago* (last edited 8 months ago)

It isn't weird.

He was black which is what they 'latched' on to. From that perspective - everything he does, wear, eat, say is wrong.

Just like that bitch Karen in HR, or some mean aunt, you probably hate. Once you have decided you hate someone - everything they do will be wrong. Even when it is a kind gesture - you will assume an ulterior motive.