this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 8 months ago by [email protected] to c/[email protected]
71 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 125 points 8 months ago* (last edited 8 months ago) (1 children)

As usual, corporations want all of the PROFIT that comes with automation and laying off the human beings that made them money for years, but they also fight for none of the RESPONSIBILITY for the enshittification that occurs as a result.

No different than creating climate change contributing "externalities," aka polluting the commons and walking away because lol you fucking suckers not their problem.

[–] [email protected] 36 points 8 months ago (1 children)

I smell a new "AI insurance" industry! Get a nice new middle man in there to insure your company if your AI makes a mistake.

[–] [email protected] 21 points 8 months ago

That actually already exists and it's terrifyingly stupid.