this post was submitted on 08 Feb 2024
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"We appreciate your patience" has always rubbed me the wrong way too. How dare you assume? I'm a very impatient man, and i know you [x company] appreciate nothing of real value
I work in customer service and find myself saying this all the time. It translates to: 'It is what it is and your bitching at me won't change anything. So let's both save ourselves the time and energy of the charade.'