this post was submitted on 14 Jan 2024
1095 points (98.7% liked)
People Twitter
5277 readers
519 users here now
People tweeting stuff. We allow tweets from anyone.
RULES:
- Mark NSFW content.
- No doxxing people.
- Must be a tweet or similar
- No bullying or international politcs
- Be excellent to each other.
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
If your job can be accurately measured in all aspects, then it can also be scripted. If it can't be scripted, there's something that's not possible to measure.
I used to drink that Kool aid too, before I spent a couple of years actually seeing what managers are doing.
Lol ok. I guess we're done here
Oh no! This will definitely negatively impact my CSAT! Lol, cool.
Edit: To be clear, I don't actually think that you can be replaced with a small script (although, password reset is automated where I work). I think there are unquantifiable things, and I think you're actually selling yourself short when you imagine your work can he represented with pure metrics.