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IT support work be like
(lemmy.world)
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this post was submitted on 08 Jan 2024
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I'm a hiring manager for a tier 1 help desk and soft skills and being able to deal with users who are bad with technology are way more important than any certification at that level. I can teach someone to do the technical stuff if they have a good attitude. If they have a shitty attitude and get frustrated on every call where the user has trouble following instructions there's not much I can do for them. Don't let your lack of certs/degree stop you from applying. You may end up someplace that's desperate to get asses in seats (usually for good reason) for a bit but once you get some experience on your resume you'll have an easier time finding someplace better.
I have zero issues helping people, I love it. What I won't do it help people with the same issue over and over because they won't pay attention and refuse to learn. Nothing pisses me off faster than repeating myself over and over and having to keep resetting your password and setup your VPN because you keep going into the settings and fucking with it instead of just connecting like we did when I taught you how.
Currently dealing with a guy with 2 Mac's, a mini and pro and everyday one of them isn't working because he keeps going to the VPN and changing shit rather than clicking "connect" from the task menu. Jesus fuck it's annoying.