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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
this post was submitted on 15 Dec 2023
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Mildly Infuriating
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Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can't regulate their emotions. It's always a series of about "12 doors" you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.
I just keep mashing zero until a human talks to me.
Most IVR systems block that option because fuck you that's why.
Ive recently had the automated response tell me "If you keep doing that I'm going to terminate this call, now, have you calmed down?"
Needless to say I lost my absolute shit on that robot.
“I wont respond to that”
“You just did you dumb bitch!”
“I won’t respond to that”
::aneurism::
"Returning a call" if they take voice, has been very helpful to me