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Americans are explaining why they don't say 'you're welcome' in customer service settings after foreigners complained that 'mmhmm' comes off as rude (www.insider.com)

submitted 1 year ago by [email protected] to c/[email protected]

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I was watching a video from two years ago about different social norms and this showed up. Found someone questioning the same eight years ago on reddit (when it seemed less normalized). It feels so weird not being aware of this shift, even as a foreigner.

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[–] [email protected] 8 points 1 year ago

A friend of mine worked at McDonald's for a while. The amount of people who take that as license to treat retail workers like shit is quite unbelievable. And indeed: When customers hurl racial or homophobic slurs the manager basically says the customer is king.

I always wondered why they have such high turnover?!? /s