Apparently this was not how you remove the doorbell from its mount. What is the function of the ripped off ribbon cable? The doorbell is still showing signs of life.
this post was submitted on 04 Nov 2023
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That is how the optics and motion sensors communicate to the main board. I had a vandal do this to mine.
Ruined, sadly. You'll need a new unit.
is the ribbon cable not replaceable at all?
I can't make out the cable info in the pic, but you might be able to find it on Ali Express or something. It looks like just a few screws to replace it.
Of course Google wants you to just buy a new one though.
A few chats with Alphabet customer support informed me that it's not user-replaceable without a pretty big risk of further damage, even if you want to go through the process of a full teardown.
If anyone is interested: I fixed it. Bought one from eBay that was listed for parts and took out the component that had the ribbon cable soldered to it. Just had to attach it to my one and done! All in all an easy fix (if you can find that part). Saved me at least 100 euros.
FYI: that ribbon cable is not responsible for any functionality of the doorbell. It takes care of everything related to charging the battery.
Depends how it connects to the board. They tend to be extremely difficult to replace by hand. A frustrating property for such a fragile part.
Guess I have some shopping to do then. Thank you for clarifying!