It's a double edged sword. If the actual devs are exposed too much, they get bombarded with shit from so many people who have no clue and/or just want to vent, that they would not be able to do their actual work or would even burn out from all the toxicity.

Unfortunately people with actual helpful input are so rare that it's likely not worth the hassle.

Would be cool though if the people triaging reports would have the knowledge to sort the wheat from the chaff. But same problem there: it's likely so rare to encounter these reports that it's not worth training people for it.