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This is the best summary I could come up with:
“Poor dental care leaves patients frustrated, in pain and out of pocket,” said Rob Behrens, the parliamentary and health service ombudsman.
The ombudsman is receiving about 100 calls a week from people worried about poor treatment, their inability to access dental care on the NHS, or being removed from a practice’s list.
In another upheld complaint, a woman suffered a burn inside her lower lip while having root canal treatment at a dental surgery in Birmingham.
“More and more people are feeling so dissatisfied with the service from, or access to, their NHS dental practice that they are having to reach out to organisations like ours for resolution, such as an acknowledgment of the issue, an apology or financial reimbursement,” Behrens said.
The British Dental Association, which represents the profession, said the rise in complaints “reflects the huge pressure practices are under and the absence of any meaningful action from government”.
Eddie Crouch, the BDA’s chair, accused Rishi Sunak of failing to fulfil a pledge that he made when running for the Tory leadership to “restore” NHS dentistry through a five-point plan, which “will be activated on day one”, and which included reviewing dentists’ contracts.
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