this post was submitted on 11 Jul 2023
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62
Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)
submitted 1 year ago by [email protected] to c/[email protected]
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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[–] [email protected] 15 points 1 year ago (1 children)

That’s all tier 1 help desk ever does anyway.

From my experience they know less about the product than I do when I try to get support on it.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago)

it's so true... I feel bad due to it but, half the time t1 is just rehashing the power cycle and try again list.