Disabled woman told access to bathroom “doesn't matter” by Monmouth travelodge (www.bbc.co.uk)

submitted 11 months ago by [email protected] to c/[email protected]

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A wheelchair user said she was left waiting for hours in a Travelodge café because staff failed to book her into an accessible hotel room.

Bethany Handley, 24, said staff told her "it doesn't matter" when she explained she could not access the toilet in a regular room.

After becoming unwell she was forced to rest on the cafe's sofa at the hotel in Farringdon, London, before her mum found her somewhere else to stay.

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[-] [email protected] 3 points 11 months ago

That's fair. You're mindfulness will take you very far.

I've traveled extensively in my life, and I can tell you from personal experience, the people who work front desk, at travel lodge type chains, are not the most empathetic people in the world. They're good people, but really " salt of the Earth " types, not diplomatic at all.

[-] [email protected] 2 points 11 months ago

That's understandable. I've only stayed at hotels like this a handful of times, but I've had good enough experiences, though that's purely anecdotal.

Want to apologise, no need for me to write shit like "This may blow your mind" or "It's not rocket science" to accurately portray my point. Appreciate the discourse.

[-] [email protected] 3 points 11 months ago

Geez, this is not like Reddit at all. Where’s Godwin when you need him?

[ /s, just in case it wasn’t clear ]

this post was submitted on 01 Oct 2023

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