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Disabled woman told access to bathroom “doesn't matter” by Monmouth travelodge (www.bbc.co.uk)

submitted 1 year ago by [email protected] to c/[email protected]

10 comments fedilink hide all child comments

A wheelchair user said she was left waiting for hours in a Travelodge café because staff failed to book her into an accessible hotel room.

Bethany Handley, 24, said staff told her "it doesn't matter" when she explained she could not access the toilet in a regular room.

After becoming unwell she was forced to rest on the cafe's sofa at the hotel in Farringdon, London, before her mum found her somewhere else to stay.

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[–] [email protected] 8 points 1 year ago (1 children)

This may blow your mind, but my first thought as someone who works in the hospitality industry and presumably works closely with many members of the public on an almost daily basis isn't to let them know that I think their inability to use the bathroom in the room we have given them “doesn’t matter”.

I would probably extend an apology from the company and attempt to offer whatever help I could to rectify the situation. It's not rocket science – If you're in a customer facing job, and you're rude and abrasive, you won't get very far.

[–] [email protected] 3 points 1 year ago (1 children)

That's fair. You're mindfulness will take you very far.

I've traveled extensively in my life, and I can tell you from personal experience, the people who work front desk, at travel lodge type chains, are not the most empathetic people in the world. They're good people, but really " salt of the Earth " types, not diplomatic at all.

[–] [email protected] 2 points 1 year ago (1 children)

That's understandable. I've only stayed at hotels like this a handful of times, but I've had good enough experiences, though that's purely anecdotal.

Want to apologise, no need for me to write shit like "This may blow your mind" or "It's not rocket science" to accurately portray my point. Appreciate the discourse.

[–] [email protected] 3 points 1 year ago

Geez, this is not like Reddit at all. Where’s Godwin when you need him?

[ /s, just in case it wasn’t clear ]