this post was submitted on 22 Sep 2023
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It's a shame, because the Nextbit Robin was such a cool phone. In a market full of black glass slabs, they stood out and did something different. Every time I took out the Robin in public, people were wowed by it and asked me what phone it was.
Their community involvement and customer support was also a refreshing change compared to other big companies - like they worked closely with custom ROM developers, and were even quite active on Reddit, taking user feedback and implementing fixes quickly. Everyone was looking forward to a Robin 2, but unfortunately Razer bought then and ruined them forever.
That’s sort of what I was expecting when I bought it. A wow device from a company that makes gaming hardware. And for a while it was awesome. (I had no prior experience with razor products, and that soured me to ever considering them)
The sound on it was phenomenal, battery lasted decently, and the screen and refresh were great for games. Good weight, seemed like a nice phone.
It just fell apart super fast, and they covered none of it because they could find a way to blame you, certainly not worth the $400.
For example their reaction to the charge port issue was to say that if you ever used a third party charge cable, it wasn’t warranted anymore because it wasn’t OEM and they can’t guarantee the charge cable was within tolerance. And literally who hasn’t used a third party cable ever in a pinch?
But it was a known issue because their specs were ever so slightly different than standard; a standard cable apparently stretched out the metal port housing causing loose connection, which it turn resulted in uneven pressure on the connector chip, which unseated it from its board, causing charging to fail.