this post was submitted on 17 Aug 2023
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My wife and I started talking about this after she had to help an old lady at the DMV figure out how to use her iPhone to scan a QR code. We're in our early 40s.

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[–] [email protected] 229 points 1 year ago (26 children)

I am an older millennial born in 83 and I’ve been in IT for about 21 years now and grew up building and fixing PCs for everyone. I think the newer generation is going to be the ones that need the most help. Might be anecdotal but in my years in IT at first it was the older folks with all the problems taking on and using tech. Now it’s the younger kids coming in. In my opinion it’s the way we consume tech now. All tech in the 80’s - early 2000’s required a lot of tinkering and figuring out I always figured the older folks were just set in their ways and didn’t want to learn anything new. My first 15 years in IT I always heard people say “I’m not a computer person” as an excuse to not knowing how to change a signature in outlook, an app they’ve been using for a while, or some other basic business app everyone should know how to use.

Now consumer tech just works. Out of the box you don’t need to tinker or do shit to the stuff. Younger gen is coming us used to shit just working and when anything goes wrong they don’t do well with troubleshooting also companies make anything beyond basic troubleshooting nearly impossible without them so most just don’t try to figure shit out. This type of behavior is getting worse now people get tech that can do a few hundred things and they only use it for two of the few hundred and now you are stuck trying to explain how to do basic tech tasks to an end user who is just going to forget it an hour or so later.

I’ve noticed this with IT employees and the rest of the business. Maybe I’m just a salty IT guy but I do cyber security now and the tech skill levels are just bad and it causes me grief on a regular basis.

[–] [email protected] 94 points 1 year ago (4 children)

I feel this is very similar to working on a car. Back in the day they fixed those things up until they crumbled to dust. Pretty much EVERYONE'S dad knew how to do at least a little something on the car. But I didn't. The car was just a tool, not a hobby, my dad would fix things when they went wrong and sometimes I'd help and learn a bit, but other than that, I had it repaired or tagged it for a new one.

Cars were always there and easily accessible, but I had to learn DOS to play video games! Computers are now our dad's cars.

[–] [email protected] 28 points 1 year ago

I think this is an apt analogy in more ways than one!

Older cars, you really did have to keep messing with them to keep them running and if you had to go to the mechanic every time, it would be too expensive, so it was almost a necessity. Just like with computers 2 decades ago.

These days you hear of people who drive a Honda for 100,000 miles without even changing the oil once and it just keeps running somehow. Why bother learning to fix something like that?

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