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Returns is the whole reason I stopped using Amazon. They sent me a pressure washer without a gun to use the pressure washer. I called customer service and asked them to send me just the gun end. It's this part number on your site.
They said ok and shipped it. They insisted for weeks that they delivered it and I told them they did not. I live on my own (just my young son and dog at the time) and no roommates. Plus I have a ring doorbell. It was a whole fiasco. Where I drew the line is they accused me of taking it without telling them. It was a 20 dollar part.