this post was submitted on 24 Jul 2024
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Family of 5, 4 cancelled Delta flights, 5 extra days, rental car to drive 1200 miles, 2 hotel stays plus meals just to get back home. Yep, 10 dollars should just about cover it. Thanks crowdstrike! Thank you Microsoft! Thank you Delta!
Edit: Wait a second, I don’t get the 10 dollars? Delta gets it? Oh well, that’s good cause I didn’t know what I was going to do with the left over change. Probably feed the homeless or something.
Did you ask Delta for a refund?
We can’t get a Delta representative to answer the phones. Went to the airport and the attendants there could not help us or even tell us if the next flight would be cancelled or not. We’re keeping all our receipts just in case the travel gods smile upon us.
Send them an invoice and or take them to small claims court
If they accepted a refund for the flights, it's probably too late unfortunately.
But for next time, airlines are required by law to rebook you in a timely manner. Even if it's on a competitor's flight. If they fail to do this, you can get home any way you choose then send them the invoice. If they refuse, small claims will force them to pay. Ideally record any conversations you have with them and keep all receipts.
If you're in the US, you can file a complaint with the DoT At this link here. It was set up recently :)
it's really Delta's job to at least cover the cost of the hotels/rentals for what is (basically) their fuck up. (that fuck up being using clowdstrike/MS.)
My friend, thank you very much!!
You should accept it and say "this wouldn't have happened with Linux".
Sorry for your day. It must have sucked.