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Almost a third of household smart meters not working properly, says Citizens Advice
(www.theguardian.com)
this post was submitted on 23 May 2024
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This is the best summary I could come up with:
The number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.
The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service.
Smart meters are seen as an important part of the transition to net zero as they allow homeowners to more easily track their energy use and take steps to reduce consumption.
In March, data from the Department for Energy Security and Net Zero showed that, at the end of last year, 3.98m meters in Great Britain were not working properly – or had “temporarily lost smart functionality”, to use the official terminology.
Almost one-third (31%) of those polled said they had experienced problems with their meter’s in-home display – the screen that helps people track their energy usage and costs.
A Department for Energy Security and Net Zero spokesperson said its statistics showed the vast majority of the meters installed – almost 90% – were working in smart mode.
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