Before choosing your insurance provider, google the company and "combined ratio". Anything over 100 and they are paying out more than they are making. Investors want to see a combined ratio in the mid 90s, so if you are not an investor maybe you want the ones with high CR? Or they might be wasting it I guess, but either way less savvy I suppose.

Hoping for a quick recovery

It shouldn't have to be said, true, but if other grocery shops let this happen, and in fact designed the grocery store to make kidnapping easier, I would love to see it called out on your website.