The original post: /r/3dprinting by /u/Inpur3D on 2024-12-27 12:34:15.
Hello everyone,
Unfortunately, I don't really know what to do and I hope to find help here.
At the beginning of October, I purchased a 3D scanner directly from Creality on eBay. After Creality first gave me an allegedly incorrect tracking number, and after I inquired again, I received a tracking number which, according to the tracking, shows that the package was successfully delivered two days earlier by DPD.
However, I was not at home at the specified time on that day, so I could not have accepted the package. I thought I should report this to eBay. A case was opened, but then it was closed again, with the justification that the package was delivered according to the tracking. I was asked to contact Creality as they would initiate a trace through DPD. So, I contacted Creality.
Since then, I have only received responses for almost three months stating that they really shipped the package and that I should contact DPD. However, I have already done that, and they clearly pointed out that they can only initiate a trace if Creality contacts them and states that I haven't received the package yet.
So, I contacted Creality again, and they claimed for several weeks that they had written to DPD. As I became suspicious after several weeks, I asked DPD about the status of the trace, and DPD responded that the sender had not contacted them at all. After further messages to Creality, I only received the response: "We really shipped the package. Please contact the logistics company."
Any mention from my side that only the sender can initiate a trace is completely ignored. This situation has now reached the point where I had to file a police report because I have paid 630 Euros without receiving the item.
Has anyone had similar experiences and perhaps found a solution?
I would appreciate any help. This will definitely be my last purchase from Creality.