Honestly that just shows bug report templates/rules are too hard for most users.
this post was submitted on 27 Jun 2023
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Folks want to offboard their issue somewhere with minimal effort. It's much easier to do that in free text in an app you're already in than to submit a form where you have to categorize your issue on a website you'd have to pull it.
You're right to say it's friction making people step outside the preferred path.
People are lazy.