The original post: /r/usenet by /u/Forgotten_Freddy on 2024-09-20 19:42:55.
If you're currently a Newsgroup Ninja subscriber and have a lifetime annual rate, check your junk mail, because they're no longer honoring it, and the mail arrived a few days before renewal, they've increased the price and now include a "free" vpn.
Their support acknowledges that I signed up with a lifetime annual rate, and that there is a lifetime discount agreement for my account, but that they won't be honoring it:
Thank you for reaching out to us. We genuinely appreciate your loyalty and support.
We understand that receiving news of a rate increase can be concerning, especially when you initially signed up with the understanding of a consistent lifetime annual rate. We want to address your concerns and provide clarity regarding the recent changes.
The decision to increase our rates was not made lightly. Various factors, such as rising operational costs including storage, electricity, and other essential services, have necessitated this adjustment. Additionally, we’ve been investing significantly in enhancing our product to ensure you receive the best possible experience and value.
Given your situation and the lifetime discount agreement you have, we understand this news may cause frustration. We want to assure you that we take our commitment to our customers very seriously. Although this rate increase applies to all our plans, we are open to exploring potential adjustments for loyal customers like yourself.
If the price increase does not fit into your budget, we can check with our billing department to see if there is any possibility for a discount or other accommodations. Your satisfaction is our top priority, and we are here to support you in any way we can. Please feel free to reach out if you have any further questions or concerns. We are more than happy to assist you and provide additional information.
Thank you once again for your continued support and understanding.
(The discount they've offered for the the next year is $6, and it took two e-mails to actually get the price)