Quest 2 here and never experienced anything like this.
I’ve had slight issues where the controllers don’t seem to connect at first but after playing around with them for a while (just moving them around over and over for under a minute) they are recognized.
I do have hand tracking on too which I think you should use as a backup so you can still access in case you need to navigate menus.
I had an issue with one controller that admittedly was probably my fault after hitting a wall too hard. The controller wouldn’t turn on anymore and I filed a support case with Meta and they sent me a replacement controller at no extra cost from me. They do ask for your Quest’s serial number which is how they know if it’s still under warranty which I’m sure yours still is.