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submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]

My first request was around June. My second request, followed by an addition support ticket was at the end of July. In both these situations, I've been left without any response - no "hi"s, no re-assurances, nothing.

Unfortunately, I am not from the EU region, neither do I live in one, but given how this also affects the citizens of countries under EU, how should I proceed further? Is there a webpage online, where I can just file them? Or is it only possible through the local DPA/court?

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[-] [email protected] 36 points 1 month ago

Have you checked your spam folder to make sure you didn't miss a reply? Did you email [email protected]?

Does seem odd they wouldn't reply within the time frame you listed.

[-] [email protected] 11 points 1 month ago

[email protected] would only be suitable for requests made by EU-Citizens no?

[-] [email protected] 24 points 1 month ago

It's what they list in their privacy document as the contact address. Non EU citizens don't really have any rights for this sort of thing afaik, so gdpr@ will probably be their only contact point for full data removal.

[-] [email protected] 15 points 1 month ago

So what? Just claim you are one

[-] [email protected] 10 points 1 month ago

If only they didn't have their personal data to check that.

[-] [email protected] 10 points 1 month ago

They can't prove shit. You could very well become a EU citizen at any time

[-] [email protected] 6 points 1 month ago* (last edited 1 month ago)

The GDPR applies to both EU and non-EU citizens. What matters is that the organisation has activities in EU countries, but IANAL.

[-] [email protected] 27 points 1 month ago

While I think it's reasonable of you to expect some kind of response within a month or two, I also think it's realistic to expect organizations like this to be slow in such areas, since they don't necessarily have staff dedicated to this or well trained in it. If I were in your position, I think I would start writing to more contacts within the org, in hopes of reaching someone who knows who to talk to.

Good luck.

[-] [email protected] 17 points 1 month ago* (last edited 1 month ago)

Email is hard. Its possible it never made it to their inbox. Honestly I would send a follow up from two other email accounts on distinct domains before jumping to conclusions

[-] [email protected] 7 points 1 month ago

Yes. Email is also pretty thoroughly broken after years of spam and corruption by Microsoft and Gmail. It was never a reliable system and is even less so today. It's a good idea to try again and use different systems if you have some.

[-] [email protected] 16 points 1 month ago

Unfortunately, I am not from the EU region, neither do I live in one

So, the GDPR doesn’t apply to you. So, you’re probably SOL?

[-] [email protected] 7 points 1 month ago

Ode to Joy intensifies

[-] [email protected] 0 points 1 month ago* (last edited 1 month ago)

Meh

Patience is a virtue unless manufacturing a narrative

this post was submitted on 06 Aug 2024
53 points (85.3% liked)

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