Support (lemm.ee)

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Trying to migrate from the world instance but even after resetting my password I can't log in (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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I'm not sure if I ever verified my email or not but I reset my password and it looks like it goes through but I can't log in, any advice? Thanks in advance! Edit: searched through my emails and doesn't look like I ever got a verification email, or if so I can't find it. I originally tried to make this account a few months ago. Typing in the correct password brings me back to the lemm.ee homepage but I'm not logged in (log in is still in the top right), and using the wrong password tells me "invalid password"

SOLVED! Thanks sunaurus!

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[–] [email protected] 5 points 1 year ago* (last edited 1 year ago) (1 children)

Please send an e-mail from the address you signed up with to [email protected] to prove ownership of the e-mail address. After that, I can mark your e-mail as verified.

[–] [email protected] 1 points 1 year ago

Done, thank you!

[–] [email protected] 2 points 1 year ago (1 children)

Also for the native app, try logging in without the extension, I had problems with some extension before.

[–] [email protected] 2 points 1 year ago (1 children)

I'm on firefox, I don't think I'm using any extensions... or is there something else?

[–] [email protected] 2 points 1 year ago

Yeah, I am on Firefox too. The specific extension I had problem before was MalwareByte, which had some problems with some instances, probably relating to the languages that instance supported. So, now when I have some unexplained problems, I try performing that function using a non-cognito windows with few or no extensions.

[–] [email protected] 2 points 1 year ago (1 children)

Sometimes I have to refresh the page if it gets stuck loading while logging in, then I’m in

[–] [email protected] 2 points 1 year ago

Nope that doesn't do it for me, it looks like it works but still shows "login" at the top right. But if I enter the wrong password it tells me "invalid credentials"