If you set the bitrate in the player below the bitrate of the video, it'll force Jellyfin to transcode. You can set Jellyfin to only ever transcode to h264, so that should work.
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Thanks...but I don't want to block all other users/devices from using x265 just because that one single device :(
It won't block them. It just won't transcode to h265. It'll still direct play h265 wherever appropriate
I am not sure about this and cannot check myself because my server died last night :( but... I know that you can restrict certain functions for different users (log in as admin and go to Settings/Users). You could check if it's possible to disable x265 playback for a user, then create a new user that you use exclusively to log in on that device.
I didn't see an option to disable x265, sadly. There's a bunch of transcoding options, but seems this wasn't considered, unless the device didn't support it.
Try configuring the user settings from the WebUI