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Plan transition timing (lemmy.dbzer0.com)

submitted 9 months ago* (last edited 7 months ago) by [email protected] to c/[email protected]

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2 month update: Just got this mail

Your Nebula Subscription

We're writing to let you know about a change to your Nebula subscription. Curiosity Stream deactivated your bundle access to Nebula on February 22, 2024. Because you purchased your direct Nebula subscription while still having access to Nebula through the bundle, we're adjusting your subscription's renewal date to be one year after your bundle subscription was deactivated. Your updated subscription details are as follows:

Next Renewal Date: February 22, 2025
Subscription: Yearly
Amount: $30 USD

So that would also indicate double charging.

Answer:
The charge is immediate, but the 12-month plan starts when the bundle access ends.

Original question:
Got the info that my curiositystream bundle, started mid april, wouldn't renew. I canceled the bundle on curiositystreams side and used the process the unbundle page guides you through to change to a regular subscription. Which worked fine. But the subscription price got charged immediately, and I now have two subscriptions listed in my account:

The confirmation reads

Thank you for purchasing a subscription to Nebula.

Subscription: Yearly
Purchase Date: February 21, 2024
Amount: $30 USD

Am I essentially getting double charged for 2 months here? If so, what would have been the right procedure?

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[–] [email protected] 1 points 8 months ago (1 children)

If I remember correctly, it will charge you immediatly and use it as "credit" to continue your subscription. For example, if you have Curiosity Stream w/ Nebula for a year expiring September 2024, and then unbundle with a yearly subscription, it will charge you immediatly but add it on top of the time you have left. This would mean it would now expire September 2025.

Though when I unbundled I did it a few days before renewal, so I can't 100% confirm this.

[–] [email protected] 1 points 8 months ago (1 children)

That is what I hope, but I couldn't find something referencing that. I suppose I'll update Feb 2025 on if I've been charged

[–] [email protected] 2 points 8 months ago (2 children)

I believe I found where it's mentioned. It's on one of their blog posts:

You can purchase an annual direct subscription today at a discounted rate of $30, and we won’t start the clock on your subscription until your bundle access expires.

The CEO Dave Wiskus has also stated on a Reddit comment that it doesn't start counting until the bundle is over:

for clarity, the charge is today, but the 12-month plan starts when the bundle access ends.

[–] [email protected] 1 points 8 months ago (1 children)

Great, thanks. I should have read the blog, it's quite to the point.

[–] [email protected] 3 points 8 months ago

To be fair, it should probably be added to the unbundle page

[–] [email protected] 1 points 7 months ago

They just mailed me a renewal date in Feb 2025.