I'm curious if you look at "Subtitle mode" as their user in their user settings, is it on default?
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I had it set up several ways, on by default, replay only and off.
My only solution was SRT, but there are since formats that work inside the video container, SUBRIP, whatever that is.
How do you extract the SRT from DVDs?
I use DVDDecrypter or Makemkv to get the it off the disk and to the mkv video file with audio and subtitles. I then encode H.265 with handbrake which passes through the embedded subtitles.
I then used subtitle edit on the video files: https://www.nikse.dk/subtitleedit
It can convert the embedded subtitles into a srt file.
You can embed that srt file back into your mkv with mkvtoolnix without having to reencode the video: https://mkvtoolnix.download/
Nice, yeah I wasn't sure what tool to use to generate the SRT from my DVD rips. Thanks.