this post was submitted on 10 Mar 2024

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Mildly Infuriating

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IT nags me everyday to update iOS, but they didn't approve the update... (lemmy.world)

submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 8 months ago (1 children)

On the "B" side, if updates need to be manually approved, users should not get notified about it until after approval has been granted.

I work in corporate IT so I can entirely understand what's happened to you.

The team that's supposed to manage user communication doesn't themselves actually know what's going on so they just push out a notification whenever there's an update and no one's actually bothered to check whether or not that update is actually downloadable. Resolving this issue would require someone to actually care and no one really does so it's never fixed.

[–] [email protected] 1 points 8 months ago

Yep. I try to be the change. When I see something that's entirely preventable, I try to invest the time, mostly for my own sanity, to correct the issue, and reduce the frequency of the issue.

I'll put in small scripts on servers to quietly restart problematic services at 4 AM daily so that we don't have to go and do it manually, I'll develop login scripts and such that set a user's environment variables to what they prefer, stuff like that... I'll even run full systems reports from a remote PowerShell script running as an admin that emails me if anything isn't as expected, so I can investigate long before the user even knows there's a problem.

I've pushed for network monitoring by SNMP with sensible alerting, and often, I'll sign in for the day and the first thing I'll check is if any servers are down. Strangely, it's happened.

I want to know about the problem before it's a problem. I want to be able to fix that problem before anyone knows the problem exists.