I dropped my launch edition steam deck last night on carpet and while all the buttons still worked- something was rattling inside of it. After I opened it up I discovered a missing chunk of plastic from the R2 trigger, that piece presses against another to keep the button from over articulating. I suspect this trigger absorbed most of the impact, there was no other visible damage.
Of course I was upset that I broke it, but so very pleasantly surprised to find ifixit had the trigger in stock and reasonably priced. This availability made me love the deck even more, and really the fact valve made these parts available places the deck above any other competition in my mind.
This machine is built to last, I am so excited to get it fixed and get back to gaming.
I did the same thing and they fixed it for free. Gotta love Valve
Sony did something similar for me for my PS3. It was out of warranty and the drive stopped reading Blu-ray discs. CDs worked fine. I couldn't find the receipt to see how old it was but contacted them anyway. They said can I find an old bank statement or something to see if it is still in warranty. The only thing I found was it showed up in the loyalty points of the game shop I got it from. They accepted this as enough proof however the unit was out of the standard warranty. They said they will still accept it. They sent out a postal guy with a thick plastic box with foam insulation with a replacement PS3 in it. He took away my broken PS3. Great! All free of charge. I was well happy. Then a week later a letter arrived and contained the SD card that I accidentally left in my old PS3.
Sony went the extra mile here. Very happy with the outcome.
That's awesome. I'm wondering if Sony would go the extra mile nowadays. Curious if folks here can chime in on that
Yeah. As much as I praise Sony for this endeavour, I doubt it's the same now.
That's awesome way to go Sony. Rather having us play :)