this post was submitted on 07 Mar 2024
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Linux Phones
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Community about running GNU/Linux on phones. Projects like Ubuntu Touch, Plasma Mobile, PostmarketOS, Mobian etc. Either on former Android phones or hardware like the PinePhone.
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URGENT WARNING: Purism, the company manufacturing Librem 5, is a company you should avoid. There is a non-zero chance you will give your money away, and receive nothing. https://vid.puffyan.us/watch?v=-IjUryQOlgk
Carry on.
To be fair those were preorders and I'm pretty sure everyone did get their phone eventually. It just took a really long time. At least they don't make proprietary software like Louis Rossmann and unlike Pine64, they contribute a lot to the software development. They've created Phosh and still develop it, so it would be a shame if this company didn't exist.
Please update to say, they will get their phone. Eventually.
This FAQ was posted August 29th of 2023: https://puri.sm/faq/can-i-get-a-refund-on-my-librem-5-order/ There is no yes or no. Why? Because their answer is a roundabout, "Why we won't refund your money."
To be clear. Purism took people's money starting in 2017, failed to deliver 2 years later, and is currently stringing people along. This has been going on for 5 YEARS. Do yourself a kindness and avoid this company like you would thieves, as there are still many cases of people spending $2.5k on a laptop, and not getting a refund as recent as 30 days ago.
They way I understand it, their FAQ says that they will not refund any Librem 5 preorders.
This is what they promised in 2023 and I haven't yet see any evidence that this didn't happen.
If that's true, then it's pretty messed up. Is that legal under US law?
Flip that around. Pursim should prove they have fulfilled their orders, instead of consumers assuming they have. On the other hand, if purism spent time writing an answer to a "frequently asked question", they likely are still being asked the question... frequently.
Depends on what you've agreed to and possibly how long since you've agreed. See 16 CFR 435.2(b), but generally, internet/mail/phone order companies must ship ordered product within 30 days of the agreed upon shipping date, or within 30 days of purchase if no date was agreed upon. Assuming someone does not agree to a delay in shipping, the company must provide a prompt (within 7 days) refund. In the case someone demands a refund after a shipping delay, no, it is not legal.
This thread is very enlightening. https://forums.puri.sm/t/worst-service-refund-not-processed-since-july-2021/19080
You are right that it looks pretty bad. It's a shame, since they don't have much competition.