this post was submitted on 07 Feb 2024
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Generally speaking, one term used for this kind of arrangement is “patient advocate”.
Try googling that to see if services are available. I once had a woman from my church offer to advocate for me when I got kicked out of MassHealth by the random fluctuations of bureaucratic bullshit. I was in total crisis and she just came to my appointments with me, in a good state of mind, and helped me get back into the system.