this post was submitted on 02 Feb 2024
33 points (97.1% liked)
Sysadmin
7647 readers
2 users here now
A community dedicated to the profession of IT Systems Administration
No generic Lemmy issue posts please! Posts about Lemmy belong in one of these communities:
[email protected]
[email protected]
[email protected]
[email protected]
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The thing you supposedly solved at 4:30
Nah. I wouldn't solve it; I'd resolve it. :-)
Usually a junior will pick up the problem ticket in the morning, and collab with a senior if it's a non-trivial fix. Soon as the workaround's in and the incident can close, the overnight nerd is back to bed and the 8 hours timer starts.
Unions and ITIL are the light and the way.