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My bank gives me the option to opt out of marketing communications. It takes three clicks to opt out of each category, and there are three pages like this! (lemmy.ca)

submitted 8 months ago by [email protected] to c/[email protected]

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Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.

Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for "yes" is white, and the “no” button matches the “save” button on the previous screen, so it's easy to accidentally cancel the opt-out. Double-asshole design!

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[-] [email protected] 5 points 8 months ago* (last edited 8 months ago)

I got the same thing, and I suspect this is their "malicious compliance" way of dealing with some new rule about needing to let people opt out of marketing. There are 33 separate settings.

At least now I can probably leave their app's notifications enabled for 2FA without also getting marketing notifications.

this post was submitted on 08 Jan 2024

401 points (99.5% liked)

AssholeDesign

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