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IT support work be like
(lemmy.world)
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this post was submitted on 08 Jan 2024
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"The computer forgot my password" is new to me. lol good one.
I'm not IT, just a college instructor, but you'd be amazed at how many Gen Z students have told me that they can't log into their email because they don't know their own password. Not even forgot; they don't even know it in the first place because every device remembers everything for them.
If they use a password manager and randomly generated passwords, then it's acceptable.
One of the reasons why I don't want to use a password manager, actually. If you get locked out of that, you're fucked.
Good ones have an unlock token or another one time use way of unlocking it in case you forget your master password.
Ease of syncing across devices has me using an internet-based password manager (Bitwarden), but I keep a second local-only password manager (Keepass) that only stores my Bitwarden password. Just in case.
For those who want to keep their ass.
Backups + OSS.
I use Bitwarden and JSON backups inside a 7zip. I ALWAYS backup after I make a new password that can’t be changed via email.